Shipping & Delivery Policy — The Collection Goblins

Last updated: 26/08/2026

1. Where we ship

We currently ship to UK addresses only. Shipping options and costs are shown at checkout before you complete your order.

2. Processing times

Orders are typically packed and dispatched within 2 business days of purchase. During busy periods (e.g. after a card show, restock, or holiday season), dispatch may take a little longer — we'll let you know if there's a delay.

3. Packaging

Cards are shipped in protective sleeves and toploaders/semi-rigid card mailers as standard, with sealed products cushioned to reduce the risk of transit damage. Higher-value orders may be sent tracked and/or signed-for.

4. Delivery times

Estimated delivery times depend on the shipping method selected at checkout and are provided by our couriers (e.g. Royal Mail, Evri). These are estimates, not guarantees, and delivery may occasionally take longer due to factors outside our control.

5. Courier issues

We work with reputable couriers and take care to package every order well, but delivery is ultimately carried out by a third party once it leaves us. If your order is lost, significantly delayed, or arrives damaged:

• Please contact us at help@thecollectiongoblins.co.uk with your order number as soon as possible.
• We will do everything we reasonably can to trace the parcel, raise a claim with the courier, and get things resolved for you — whether that's a replacement, reshipment, or refund.
• We ask for your patience while we work through the courier's own investigation process, as some claims (particularly for loss) can take a little time to confirm.

We take ownership of getting delivery problems sorted for our customers, in line with our responsibilities under the Consumer Rights Act 2015 — you won't be left to deal with the courier directly.

6. Risk and ownership

Risk in the goods (e.g. loss or damage) remains with us until the item is delivered to you or a person nominated by you. Ownership of the goods passes to you once full payment has been received and the item has been delivered.

7. Incorrect address

Please double-check your delivery address at checkout. If a parcel is returned to us or lost because of an incorrect address supplied by the customer, we may need to charge for re-shipment.