Refund & Returns Policy — The Collection Goblins

Last updated: 26/08/2026

We want you to be happy with your order. This policy explains your rights to cancel, return, or request a refund.

1. Your right to cancel (14-day cooling-off period)

If you're a consumer buying from our website, you have the right to cancel your order within 14 days of receiving your item(s), without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, email us at help@thecollectiongoblins.co.uk with your order number.

You'll then have 14 days from telling us you want to cancel to send the item(s) back. We'll refund you within 14 days of receiving the returned item(s), using your original payment method.

Return postage costs are the customer's responsibility, unless the item is faulty, damaged, or not as described.

2. Exceptions — sealed and mystery products

In line with the Consumer Contracts Regulations 2013, the right to cancel does not apply once sealed goods have been unsealed/opened by the customer, where the seal was there for the purposes of identifying the contents. This means:

• Sealed products (booster packs, boxes, ETBs, tins, bundles, and similar) cannot be returned once the seal/wrapping has been opened.
• Mystery boxes and mystery products cannot be returned once opened, as opening reveals the randomised contents and the product cannot be resold as new/sealed.

This does not affect your right to a refund or replacement if a sealed or mystery product arrives damaged, faulty, or with contents missing — see Section 4.

Singles, bulk lots, and other non-sealed items remain returnable within the standard 14-day window described in Section 1, provided they are returned in the condition sent.

3. Condition of returned items

Items should be returned unused and in the same condition you received them, ideally in protective packaging (sleeves/toploaders/team bags) to prevent damage in transit. We may make a deduction from your refund if the value of the item has been reduced as a result of unnecessary handling.

4. Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or doesn't match what you ordered, contact us within 14 days of delivery with photos of the item and packaging. We will offer a replacement, exchange, or full refund (including original delivery costs) as appropriate, at no cost to you. This applies even to opened sealed or mystery products, since the fault relates to the product itself, not a change of mind.

5. Card condition disputes

Because card grading involves an element of judgement, minor variation in condition assessment doesn't automatically qualify an item as "faulty." If you think a card was significantly misgraded or misdescribed, get in touch with photos and we'll review it fairly.

6. In-person sales

Items purchased face-to-face at card shows or car boot sales are not covered by the 14-day cancellation right in Section 1, as this only applies to distance/online sales. Your statutory right to a refund or replacement for faulty goods under the Consumer Rights Act 2015 still applies.

7. How to start a return

Email help@thecollectiongoblins.co.uk with your order number and reason for return. We'll confirm the next steps, including the return address.